HEAR I AM
London Safety and Security System Designed for Foreign Tourist Emergency Calls - Digital Application
UX
App
Service Design
Overview
HEAR I AM help travelers in London overcome language barriers and address emergency medical needs.
We offers instant voice and text translation for communication with first responders, uses AI to pinpoint users' locations from uploaded landmarks, and ensures quick ambulance dispatch. Integrated with NHS Pathway standards, it provides rapid medical diagnoses and emergency treatment recommendations. Available in over 100 languages and functional offline, it securely protects user data.
Whether sightseeing, shopping, or on business trips, HEAR I AM is a reliable assistant for a safe journey.
My Role
Team project done by two Service Design students and two Design Products students. In which I was responsible for user research, scenario analysis, concept design to prototype output.
Project Outcomes
Team project done by two Service Design students and two Design Products students. In which I was responsible for user research, scenario analysis, concept design to prototype output.
Personal Reflection
Team project done by two Service Design students and two Design Products students. In which I was responsible for user research, scenario analysis, concept design to prototype output.
As globalization accelerates, international tourism is flourishing, with more and more travelers choosing to go abroad. However, language barriers and unfamiliarity with local healthcare systems often pose significant challenges for travelers facing emergencies in foreign lands. This issue is particularly prominent in international tourist hotspots like London, which welcomes millions of visitors from around the world every year.